Fees, Payment & Refunds

This is the Think Solutions UK Ltd t/a MyOwnHelpdesk.com (“MyOwnHelpdesk”) refund policy.

As consideration for the products and/or services purchased by You and provided to You by MyOwnHelpdesk, You agree to pay MyOwnHelpdesk at the time You order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if Your services are suspended, terminated, or transferred prior to the end of the term of service.


MyOwnHelpdesk expressly reserves the right to modify pricing through email notification and/or notice on its website.

Refunds do NOT apply to dedicated servers, dedicated IP addresses, SSL certificates, cPanel, VPS/dedicated server management or domain registration related fees.

Important: If the client cancels within the first 14 days and has registered new domain names with us during this time period, MyOwnHelpdesk will charge the client a one time fee per domain name.  Or if the client does not wish to continue with the domain name transfer, a one time cost per domain transfer. These terms are in place to prevent abuse of our free domain name(s) service.

Charges due on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable.

In the event that MyOwnHelpdesk cancels Your Service for reasons other than Your breach of contract, You will be entitled to a pro-rata refund based upon the remaining period of Your current contract term.

If You contravene Your Agreement with MyOwnHelpdesk, a refund will not be issued in the event of a cancellation.

Credit notes can only be used for payment (or partial payment) of Your Service, and are non-refundable.

Unused reseller funds on account will only be recoverable when the account is closed.

Cancellations within 14 days after sign up

You may receive a refund within the initial 14 days after sign up if you cancel a web hosting, business hosting or reseller account (dating from the account creation date on our server) after the account has been set up on any shared hosting package. This does not include the cost of any domain registrations made on the client’s behalf.

The cancellation request must be made by raising a support ticket with Billing Department via our website or by sending an email to billing@myownhelpdesk.com

After 14 days of service dating from the account creation date on our servers, neither a full or partial refund based on the remaining time of the hosting period paid for can be given. There are no additional fees to pay however for cancelling.

These policies do not affect your statutory rights.

We do not offer any form of refunds on our VPS servers.

Chargebacks are never an acceptable means of attaining a refund. By ordering an account you are bound by our terms & conditions and must follow and agree to them. The following amounts will be applied for all chargebacks: £25 chargeback processing fee, £100 penalty for chargeback mis-use. If debt collection action is required a fee will be assessed based on our Payment Policy.

Other Cancellations more than 14 days after sign up

To request a cancellation of your web hosting with us, please raise a support ticket with our Support Department via our website or by sending an email to support@myownhelpdesk.com

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